SAM Service Delivery Manager – Cirencester
(Ref: SDM/CIR/0218)

Location: Cirencester with UK Travel
Salary: Competitive
Category: Permanent

An exciting opportunity in a very successful IT Asset Management Consultancy business that is the fastest growing in the UK. We are looking for an experienced SAM or Software Asset Management Service Delivery Manager to provide service management into client managed services across multiple industry sectors including finance, government, defence, healthcare and the private sector.

 

Role Duties

Your responsibilities will include service management disciplines across multiple managed services, ensuring excellence in service delivery of ongoing services. You should have a background in service management, business skills, stakeholder management, budgeting and a proven track record in upselling services across clients.

You should be skilled at getting the best out of the people and services that you oversee and thrive when delivering service reports to the end customers. Good client and partner communications is key. Building relationships and clear, professional verbal and written communication.

 

Responsibilities

  • SLA compliance and performance metrics to fulfill contractual agreements and act as a first point of escalation for customer or operational issues
  • Responsible for managing direct costs and maintaining profitability at all times
  • Accountability for onboarding all new managed service customers
  • Deliver service performance reporting (monthly/quarterly/annual) and service reviews in line with contractual commitments
  • Advise Sales Account Managers with respect to pre-sales activities regarding new managed services opportunities around scope, objectives and deliverables
  • Undertake, demonstrate and lead by example on improved working practices and methods established across the team and accounts
  • Improve knowledge and skills across the existing business functions
  • Build stakeholder relationships across customer accounts
  • Management and accountability of all identified service related risks and issues
  • Provide and consistently demonstrate pro-active ownership of assigned Service Improvement Plans
  • Track and manage service improvement actions, investigations, communication and resolution planning
  • Address any poorly trending service and customer experience KPI’s
  • Develop and drive Continuous Service Improvements and challenges to bring innovative solutions which add value to the customer
  • Participate in regular reviews and continuous improvement of Service Transition planning, activity management and reporting
  • Risk management and timely escalation of issues to Head of Service Engagement
  • Drive awareness of Service Acceptance and collaborative working across the various business functions.

 

Requirements

  • Proven working experience as a SAM Service Delivery Manager
  • Strong IT technical background
  • Knowledge of ITAM, SAM and/or ITSM is essential
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Ability to travel and work at customer sites
  • Previous experience of delivering Managed Services in the Public Sector
  • SC Clearance required
  • Solid organizational skills including attention to detail and multi-tasking skills
  • ITIL Foundation certification as a minimum.

 

How to apply

If you think you have what it takes to be part of our rapidly growing team, in the first instance please send your Curriculum Vitae and a covering letter either by post or email to…

Human Resources
Derive Logic
Priory Court
Poulton
Cirencester
GL7 5JB
United Kingdom

Apply Now

 

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